Privacy Policy

Effective Date: May 15, 2024

At Accident Claims Help ("we," "us," or "our"), operated by ProspectCore GbR, we respect your privacy and are committed to protecting it through compliance with this policy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit accidentclaimshelp.com or engage with our services.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, phone number, email address, accident details, ZIP code, and other identifiers submitted through forms.

• Sensitive Personal Information: Health-related information regarding injuries (processed strictly for lead qualification).

• Tracking and Usage Data: Cookies, IP addresses, device type, browser type, usage patterns, and location data.

• Automated Decision-Making Data: Information used in automated processes such as pre-qualification scoring.

2. How We Use Your Information

We process your information for:

• Connecting you with personal injury legal professionals.

• Lead qualification and verification.

• Operating, optimizing, and securing our website.

• Marketing, advertising, and remarketing.

• Legal compliance and dispute resolution.

3. Sharing Your Information

We share your information with:

• Service Providers: CRM systems (GoHighLevel), analytics providers (Google Analytics), marketing platforms (Meta, TikTok).

• Legal Professionals: Licensed personal injury attorneys, law firms, and lead generation companies.

• Business Transfers: In case of mergers, acquisitions, or asset sales.

• Legal Authorities: If required by applicable laws or in legal proceedings.

4. Data Retention

We retain personal data as follows:

• Lead data: 24 months from submission.

• Contractual and legal records: As required by law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the functionality of our website, understand user behavior, and enhance your browsing experience. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect your ability to use some features of our site.

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses cookies to analyze how users use our website and helps us improve the site. The information generated by the cookie about your use of the website is transmitted to and stored by Google on servers in the United States. For more information about Google Analytics' privacy practices, please visit Google Privacy & Terms.

Go HighLevel

We use GoHighLevel, a marketing and customer relationship management tool, to manage leads and communication. GoHighLevel may collect personal data when you interact with our services. For more information about GoHighLevel’s privacy practices, please refer to their Privacy Policy.

6. Third-Party Advertising and Data Sharing

We run ads on third-party platforms, including Google, Meta (Facebook/Instagram), and TikTok, to promote our services. These platforms use cookies and tracking technologies to gather information about your interactions with our ads and their websites.

Google Ads: Google uses cookies to serve ads based on your previous visits to our website or other websites. For more information on how Google uses data for advertising, please visit Google's Privacy & Terms.

Meta (Facebook/Instagram) Ads: Meta uses cookies to track your interactions with our ads and content on Facebook and Instagram. You can learn more about how Meta collects and uses your data by reviewing their Privacy Policy.

TikTok Ads: TikTok uses cookies and tracking technologies for advertising purposes and to analyze user interactions with ads. For more information, please refer to TikTok's Privacy Policy.

TrustedForm Lead-Event Capture: We use the TrustedForm service operated by ActiveProspect, Inc. to independently document that each visitor who submits our form was shown the required consent language and voluntarily provided their information.

What TrustedForm Collects

When you visit a page containing our lead form, TrustedForm automatically records:

• the URL of the page and the exact time of your visit;

• your IP address, user-agent, and screen resolution;

• mouse movements, clicks, keystrokes in form fields, and page-scroll events;

• the consent language and any check-box selections displayed at the moment you submit the form.

How That Data Is Used

• to generate a “TrustedForm Certificate” that proves when and how you gave consent;

• to help us and the attorneys who may receive your information comply with state and federal telemarketing and advertising laws (e.g., TCPA);

• for fraud-prevention and compliance auditing by ActiveProspect.

Retention & Sharing

• The certificate is stored by ActiveProspect for up to five (5) years, then deleted automatically or earlier at our request.

• We share the certificate URL only with third-party legal advertising companies, attorneys or law firms that may contact you about your case; it is not made public.

Opt-Out

Because TrustedForm captures data automatically to document consent, it cannot be disabled on our form pages. If you do not want this data captured, please do not submit your information through our forms.

For more details, read the TrustedForm Privacy Notice from ActiveProspect Inc.

7. Your Rights

Under the GDPR, CCPA, and CPRA, you have certain rights regarding your personal information, including:

Access to Information: You have the right to request access to the personal data we hold about you.

Correction and Deletion: You can request that we correct or delete your personal data if it is inaccurate or no longer necessary for our business purposes.

Opt-Out of Sales/Marketing Communications: You can opt out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.

Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent: If we are processing your data based on your consent, you have the right to withdraw that consent at any

time.

To exercise these rights, email [email protected].

8. Data Security

We take reasonable precautions to protect your personal information from loss, misuse, and unauthorized access or disclosure. However, no data transmission or storage method is 100% secure, so we cannot guarantee absolute security.

9. Automated Decision-Making and Profiling

We may use automated tools for pre-qualifying leads. Human review is available upon request.

10. International Data Transfers

We store and process data in the EU and United States. We use appropriate safeguards like Standard Contractual Clauses.

11. Third-Party Links and Integrations

Our website may link to third-party websites. We are not responsible for their privacy practices. Read their privacy policies.

12. Children's Privacy

We do not knowingly collect information from children under 13 years old.

13. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy. Updates will be posted on this page with the new effective date.

14. California Residents – Do Not Sell My Personal Information

Under the California Consumer Privacy Act (CCPA), California residents have the right to opt out of the sale of their personal information.

We do not sell your personal information for monetary value. However, we may share certain information with third-party advertising partners as described in this Privacy Policy, which may be considered a “sale” under CCPA.

To exercise your right to opt out, please contact us as directed below.

15. Contact Us

ProspectCore GbR, Friedberger Str. 54e, 61118 Bad Vilbel. Email: [email protected].